Driver Support

At AK & Sons, we recognize that drivers rely on their vehicles to pursue income opportunities, manage personal responsibilities, and maintain their independence.

We also understand that operating a rideshare business can involve unexpected challenges.

Our Driver Support Center provides a central place to request assistance, obtain information, and communicate about your leased vehicle or account.

Report mechanical concerns, request information about scheduled inspections, or ask questions about vehicle maintenance procedures.

Request clarification about your lease agreement, payment schedule, account balance, charges, or other contractual responsibilities.

Obtain guidance about required accident reporting procedures, vehicle damage documentation, and insurance-related responsibilities.

If you anticipate difficulty making a scheduled payment, contact AK & Sons as early as possible.

Early communication allows both parties to review the situation and discuss any available options. Any payment arrangement or modification must be expressly approved.

If you believe a charge or account entry is incorrect, you may request a review.

Please identify the disputed item, explain your concern, and provide relevant supporting documentation.

Contact our team for information about authorized vehicle returns, end-of-lease procedures, and applicable financial obligations.

Driver feedback is an important part of improving our services.

We welcome constructive comments about vehicle quality, communication, operating procedures, educational resources, and your overall leasing experience.

Your feedback helps us identify areas where we can improve.

We believe successful business relationships depend on:

• Clear communication
• Mutual accountability
• Respectful and professional interactions
• Accurate information
• Consistent operating procedures
• Opportunities to raise and resolve concerns

To help us respond efficiently, please provide:

• Your name and preferred contact information
• Vehicle information, when relevant
• The type of assistance requested
• A brief description of the issue
• Relevant photographs or documents, if applicable

For immediate threats to life or safety, contact emergency services first.

AK & Sons was built around the idea that access to transportation can create economic opportunity.

Since 2017, our business has worked to make vehicles available to individuals pursuing rideshare income without requiring them to purchase or finance a vehicle.

We recognize that every driver has different circumstances, financial goals, and challenges.

Our objective is to maintain professional relationships built on clear expectations, responsible operations, and access to useful information.

We're Invested in Helping Drivers Succeed.

Contact Driver Support →